Buchanan Technologies HIRING FOR IT Service Desk Analyst AT Charlottetown, PE Full Time

Service Desk Analyst

*Position Description:

The Service Desk Analyst provides support for client’s internal network, hardware, and applications via phone, chat, and email. The support provided includes: troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support.

Essential Duties/Responsibilities:

• Respond to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential
• Troubleshoot and support software applications, various hardware/software configurations and run appropriate testing and diagnostics
• Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution
• Document incidents/problems, troubleshooting steps are taken, and comments in a ticketing management system
• Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule
• Work with diverse groups and individuals to set goals, establish priorities, and resolve issues

Required Skills:

• Ability to demonstrate a solid understanding of basic network components and concepts
• Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues
• Self-motivated and professional with excellent written and verbal communication skills
• Strong problem solving/analytical abilities
• Strong commitment to quality customer service
• Ability to work independently and follow direction and best practices
• Attention to detail and ability to multi-task while talking to customers
• Candidates must be able to work shifts, holidays, and weekends
• Strong English (oral and written)
• Previous call center, customer service, or technical support experience is an asset
• Possess technical training/certifications or be willing to complete basic certifications after hiring

Why Choose Buchanan…

At Buchanan Technologies, we offer a great employee experience with a fun but professional work environment. Our original Prince Edward Island Support Center is located in beautiful downtown Charlottetown on the top floor of the Atlantic Technology Center. To meet growing client demand, we have added a 2nd PEI-based office located at 544 Main Street in the town of Montague. Aside from a competitive salary, Buchanan Technologies is proud to offer various employee programs that help add value to your daily life.

• Fully Paid Benefits (Single or family Coverage) that include Health, Dental, Vision, Life Insurance, and more…
• RRSP plan that sees your contributions matched by Buchanan Technologies
• Technology Purchase program that ensures you always have the latest tech for personal use
• Paid education/certification program that not only helps you build your professional skills, but is also part of the foundation for semi-annual salary increases
• Standard vacation allotment + 10 Paid Holidays and 6 paid sick days per year

Job Types: Part-Time, Permanent

Pay: $14.50 per hour

Schedule:

• 4 hour shift ( Morning, Afternoon, Night)

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Part-time
Part-time hours: 25 per week

Pay: $14.50 per hour

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

Work Location: One location