JUDI.AI HIRING FOR Customer/Application Support Representative AT Remote Full Time

JUDI.AI – Who we are.

We help small business dreams come true by making it easy for lenders to say “yes” to small business borrowers. Through sophisticated algorithms and predictive modelling, our application allows lenders to adjudicate loans quickly and accurately. This in turn ensures that small businesses get access to capital they need to grow. Yay!

Who we are looking for.

We are looking for a customer-oriented support professional. You could be based anywhere in Canada but we’d prefer to hire on the east coast. You would be 100% home-based unless you live in Vancouver, then it would be up to you. We have JUDI.AI team members in Newfoundland, Nova Scotia and Vancouver to support and cheer you on. Ideally, you have some experience dealing with customers over the phone and by email. This is a junior role so we’ll teach you what you need to be successful. If you have an interest in banking/finance that would be great, however, an aptitude for technology is essential. We’re not metric driven based on call volume but we push ourselves so that every client can become a reference client. You are the kind of person who takes the time to listen to your customers, to build relationships and to gain their trust – all so you and the team can solve their issues quickly and accurately.

What you will do.

You will be a key part of our customer’s experience from initial onboarding to support and follow up. As one of the main points of contact for our customers you will influence messaging to them and how they use our application. Because you are so connected to the customers you have input on how the product roadmap evolves.

Our CSR’s inform our customers of new features and functionality so they can use the system to its full potential. Our CSR’s troubleshoot issues and work with the rest of the JUDI.AI team to get them resolved and they follow up just to see how things are going. As part of our customer success team you will work closely with all other teams in the company including product, marketing, and engineering. You will be able to grow as we grow.

Your responsibilities.

• Support our customers – solve problems, answer questions, inform
• Identify solutions
• Analyse and prioritize bugs
• Work with other team members and other teams
• Document support calls and bugs
• Learn our application

Your qualifications.

• Degree in anything – we just want to know that you can learn
• Some experience in customer support/success/experience; ideally in a web application environment – you like helping people
• Ability to solve problems independently – you can think clearly and ask good questions
• Enjoy multitasking and working in a fast-paced environment – you can prioritize and adapt
• Some experience building rapport with multiple audiences
• You can think on your feet and build confidence and trust
• You believe in being an advocate for the client and to help them be as successful as possible
• You enjoy variety – you never know what the next question is going to be and that’s okay
• You have a sense of urgency when it comes to finding answers
• You are patient when trying to understand other’s problems
• You are smart enough to figure out how our system works so you can help our customers use it – you have an aptitude for technology and working with computers

Attributes and nice to haves.

• Sense of humour
• Ability to stay upbeat and friendly
• Ability to get stuff done
• Know when to ask a question and when to just solve a problem
• You like organizing and analyzing things
• You can manage and influence people
• You’ve used help desk software or are comfortable using applications
• Knowledge of the banking and/or financial industry would be awesome

If you are excited by the position and interested in growing into the role, feel free to apply even if you don’t fit all the qualifications noted.

Other

We offer competitive compensation, benefits and remote working environment.

Work Schedule

• Location: Anywhere in Canada, could be 100% remote
• Hours: Monday to Friday 8:30 am – 5:00 pm
• Rotating call coverage with other team members to cover stat holidays
• Some overtime to resolve customer problems

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

JUDI.AI is an equal opportunity employer committed to talent and diversity. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $47,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Stock options
• Vision care
• Work from home

Schedule:

• Day shift
• Monday to Friday
• On call

Work Location: Remote